Wednesday, February 19, 2014

Telecom Solutions - The Internet of Things

Many of us are familiar with the term “Internet of Things” but may not stretch the concept to understand how this will play a major part in the present and future world of telecommunications.

IoT – as it is abbreviated – is a term that has been around since 1999. As soon as “identifiers” – in the form of radio frequencies, barcodes and QR codes – became attached to objects, these objects could be traced, tracked and monitored. It is estimated that 26 billion devices will have some kind of embedded identifier by the year 2020. Up until recently, devices that could be identified were mainly collecting data, lots of data. What does this mean to a telecommunications company? As technology improves within the telecommunications industry with the massive deployment of fiber optic infrastructure and high speed broadband equipment, this data could be accessed faster allowing real time decision making. Time is money and customers demanded faster access to information, which forces constant upgrades to this telecom infrastructure. 

But, as with everything, things are changing. Where once the data was collected and decisions were made in a reactive mode, now data has been coupled with logic and patterns to make proactive decisions. Google recently acquired the Nest product line which, based on patterns of usage, will intuitively know when you come home and adjust the temperature of your house. Once all of our devices (doors, appliances, etc.) have been equipped with “identifiers”, you could walk into your home at the end of the day and your favorite music may come on, a fire lights in the fireplace and a glass of wine has been dispensed from your smart refrigerator.  It would be awesome if somehow these devices could have the children fed, bathed and put to bed but that’s another blog entry……

So, what is the industry doing to prepare for the continued onslaught of data? Just today, IBM and AT&T announced a partnership to develop products and services to address the growth of the Internet of Things. AT&T, one of the world’s largest telecommunications providers and IBM, a software services giant, both recognize that there is immense value in the data that can be gathered by “things”. This data is already being used by major utilities in the further development of the Smart Grid. As we stretch our imaginations to dream up what can be done in the not too distant future, there are already great minds out there putting these plans in place.

-Suzanne Beck
VP Business Development
Telecom Solutions - Telamon Corporation

Friday, January 31, 2014

Energy Solutions - The Lesser of Two Evils

Until the day that SkyNet goes active, or we are assimilated by The Borg, energy management will continue to be a challenge and clash between two schools of thought: An Integrated, End-to-End system OR individual specific solutions/applications. Last week I attended the AHR Expo in New York City, the largest HVAC-related tradeshow in the United States. With nearly 43,000 attendees and 18,000 exhibitors, the sheer size of the show is staggering. As a solution provider, it brings into sharp focus the challenge of a crowded market place and cluttered messaging around energy conservation and generation. If it confusing to those of us in the business, how can the average buyer even HOPE to make sense of it all?

If you are a buyer or stakeholder in the energy needs of your organization –  the decisions around direction and implementation of an energy management system may leave you feeling like it is nothing more than a choice between lesser of two evils. What technologies do you need to address now? How do you “future-proof” your decision? What choices will provide the most value to your organizations with the resources you have available? What will help ensure that you look like a hero? What solutions will leave you updating your resume in a year? How do you choose?

An integrated solution? Or a piecemeal approach of disparate systems? Do you just want visibility? Or do you also want automation and control functionality embedded in the system? 

PLAYING IT SAFE
If you choose an end-to-end integrated solution from a legacy provider, most of the recognizable names and “industry leaders” you get a reliable (hopefully) closed system with budget-busting implementation costs and slow upgrade schedules, less flexibility, costly updates/upgrades, expensive annual maintenance plans and in many cases paying for your own information. You end up paying more and still don’t have “best-in-breed” solutions across the board. On the flipside, no one gets fired for playing it safe.  

The fact that I rarely hear mentioned is that the established names…the end-to-end integrated solutions…are in fact legacy systems built on old ideas, methodology and perspectives. One major player in this space originated as a machine control programming solution in the 1980’s. It had nothing to do with energy originally. Over time and due to market necessity, additional features were added and the solution morphed from machine controls to building controls. When choosing a direction for managing your energy portfolio, is a legacy system with legacy problems due to a legacy mindset really the best way to go?


DIY
If you don’t choose an integrated solution, trying to get several vendors to play nicely together can make an already painful project longer, costly and more painful. And exactly WHO is going to be responsible for integrating this new “solution” into a 10 year old control system that you don’t have the budget to replace? Most of the new solutions in the market are small companies that may be nimble, but don’t have the programmatic or engineering depth to help you successfully integrate the square peg into the round hole.

Trying to get your original vendor to help you will generate an endless stream of sales calls, ROI calculations and financing proposals to upgrade that older system. It generally does not lead to a smile and “Absolutely, we will help you integrate a small company’s product into our system. And if there is a problem, you can count on us to not blame them.” You are left chasing tails, losing hair and sleep – and still no solution to your problem. This of course assumes that you have the spare time and resources to force a solution that may not come easily.


WHAT DO THE EXPERTS SAY?
In July of 2013, research analysts at Groom Energy released a report evaluating intelligent energy management solutions for the enterprise. Their conclusion?

“No single energy management system meets all needs.”

In the analysis, it offered “Despite the trend of vendors broadening their product lines, many customer needs are site-and-load specific and are served best by best-of-breed vendor applications.” Other findings from the report suggested that larger vendors are beginning to dominate through acquisitions and expanding their product lines – with mixed success and painful integration processes that frequently miss the anticipated value. In the process, many venture-backed startups that have promising capabilities and in many cases a better targeted solution are struggling. Software that controls equipment has the highest ROI. And – no surprise here – energy savings are the primary driver in corporate investment.

A 3rd Option?
Telamon Energy Solutions identified many of the above trends late in 2012 and has been working behind the scenes to deliver a new approach for 2014 that blends the best of both worlds – a unified energy management, analytics and control platform that utilizies best-in-breed, cloud-based software integrated with existing or new infrastructure in a single, unified solution.

One Contract. One Contact.

We would love to show you an original approach for energy management – reimagined for today, affordable and able to meet your needs for energy management, conservation and generation. 

-Mark Brown
Channel & Business Development
Telamon Energy Solutions
 

Monday, January 20, 2014

Medical Solutions - Consumer Electronics Wrap-Up: Digital Health

The annual Consumer Electronics Show (CES) held in Las Vegas, Nevada is the best overview of the latest and greatest in consumer technology. This year's CES saw an increase in digital health exhibitors - totaling almost 10% of total registered exhibitors. For more stats on this year's exhibitors and a full list of participating companies, see www.cesweb.org. From my perspective, digital health is broken into four categories at CES:

  1. Wearables
  2. Software as a Service
  3. Robotics
  4. Patient Centered Medical Home 
This year's CES showed a significant increase in Wearables. Hot buzz word for the show, Wearables were represented in product lines ranging from sensor enabled foam/cloth to bracelets and wellness watches. Think fitbit, iFit, and more. Simple product feature and functionality allows vital signs (heart rate, temperature, blood pressure, etc.) to be measured on the worn device and transferred seamlessly (e.g. Bluetooth, cellular, etc.) directly to a receiving hub for application upload to a simple, consumer-friendly dashboard. Wearables - defined to fit the active and "semi-conscious" lifestyle focus of health and wellness.

Although primarily a product show, CES has always had a prevalence of Software as a Service. Digital Health's focus - patient portals, EMRs, spend analytics, and health engines. This year's largest SaaS showcase - United Healthcare's main demonstration kiosk. No walk in the park, UHC showcased more than seven different portals with little differentiation between product class. One had the ability to tie in electronic medical records, another added the functionality of spend analysis, one supported physician interaction and communication directly via online portal. The opportunity - how about combining all into one cohesive, accessible module satisfying the interfaces for clinician, employer, employee, caregiver, and patient? Additional SaaS categories included such innovations as 3D surgery simulations to calorie/nutrition apps. We have a long way to go in combining all features and functionalities in digital health to a holistic solution.

 Robotics - who doesn't love robots? The feasibility of owning a health focuses robot is more consumer fantasy than consumer purchase. However, the latest and greatest do support a Jetson's moment. From mo-ped like robots with a videoconferencing "face" to at home robotic arms for immobile patient support - robotics are truly the wave of the future or at least for the most innovative and well-funded networks.

Patient Centered Medical Home - take all of the above, combine, and focus on in-home deployment and you have CES' focus on PCMH. PCMH is not a new term but the ability to digitize for automated, accessible and accurate networked health information continues to advance a new health frontier. Endless solutions from smart home + smart health to full in-home motion and fall detection, PCMH product lines support the gambit of mass adoption positioned by healthcare providers to the latest in automation for luxury consumers. Samsung's smart home accounts for full automation from a refrigerator supporting shopping lists and nutrition recommendations (via downloadable apps) to set-top boxes that convert home televisions into scheduled care plans with clinician direct interaction and communication - the future of PCMH is as wide as consumer fascination, adoption, and financial commitment. Welcome to the future of subscription health.

Catch news and reviews of 2014 CES through cnet.com, videos via LiveStream and general commentary via CESweb.org.

-Sunny Lu Williams
VP Business Development
Medical Solutions - Telamon Corporation

Wednesday, January 8, 2014

Telecom Solutions - The Evolution of Telecom Networks

In my previous posts, I have written about telecommunications and its many facets as well as the evolution of Telamon from a supply chain management and logistics firm to the diverse business it is today. In this blog I want to look at the evolution of telecommunications networks and the impact on enterprise networks. 

In the not too distant past, telecommunications carriers transmitted primarily voice traffic. As technology advanced, the demand for enhanced services, such as data and video expanded the reach of the carriers to their customer base. Regulatory changes also blurred the lines between carriers of voice, video and data. Soon enough, we, as either business or residential consumers, had multiple options for acquiring services.

Over the last several years, we have seen our customers build very significant and sophisticated networks to address the needs of their firms. Utilities, multinational corporations, universities, medical facilities, even our Native American Tribal Nations have built networks that rival carriers in their complexity. The reasons for these high tech network vary - security, network integrity and bandwidth requirements - but they all require and utilize the products and services that Telamon  provides. With the extensive training in telecom standards, Telamon has been able to parlay this experience to the enterprise sectors we are now calling customers. These customers understand that if a company has these standards as part of the operational DNA, much of the risk in choice of a vendor has been removed. More and more are relying on our engineering, supply chain and installation services to augment their existing resources. Telamon strives to integrate with our customers and truly become a team.

Telecommunications continues to evolve just as Telamon has over the last 29 years. 

-Suzanne Beck
VP Business Development
Telecom Solutions - Telamon Corporation

Friday, December 20, 2013

Industrial Solutions - Anticipating the New Year!

I have always been a car guy. Even when I was a kid, I was a car guy. It’s odd because no one else in my family was even remotely interested in cars. When I was a little kid (and, no, I did not have a pet stegosaurus), I loved Matchbox and Hot Wheels cars. I loved those little friction race cars, too. I’d push the car to the floor, pull it backward and then…wait…I could feel the tension in the little springs inside the car wanting to unleash the built up energy…I’d aim the car carefully and then let it go! It would shoot across my bedroom floor and crash into whatever obstacle I had created for it to destroy. 

Of course, it took planning and execution to create the desired destructive effects.

As Christmas is fast approaching (less than a week from this writing), the automotive industry prepares for the year to wrap up and to a great extent, shutdown for the rest of the year. What happens during that time reminds me of my younger days when I would plan those little destructive scenarios in my childhood bedroom. This is the time of preparation and suspenseful build up…waiting for the next year.

Playing with those cars, I learned that the more planning and effort that went into each scenario, the more spectacular the result. So, I take this time of year to check in with all of the folks that I am working with on the customer side to remind that we are still here and we eagerly await an opportunity to help each of them achieve their goals. 

I remind them that this is what we do.  We help them achieve their goals three ways:

·         By Simplifying the Manufacturing Processes
o   We Improve Efficiency

      • By Eliminating Inefficient, Off-Line Assembly & Kitting Processes
      • By Opening Manufacturing Floor Space, Allowing Greater Flexibility

·         By Simplifying the Management Processes
o   We Facilitate Fiscal Responsibility

      • By Purchasing the Inventory, Improving Your Cash Flow
      • By Controlling the Inventory & Managing Your Supply Base, Improving Your Allocation of Resources

·         By Simplifying Your Business
o   We Provide Peace of Mind

      • By Using Our Interlocked Assembly System: Ensuring Quality (14 PPM FY12)
      • By Using Our State of the Art MRP System: Ensuring On Time Delivery (99.5%)

So, as you prepare for 2014, consider the benefits of contacting Telamon Industrial Solutions to help you reach your goals for 2014 with spectacular results!

-John Weeks
Director of Sales
Industrial Solutions - Telamon Corporation

About Telamon Industrial Solutions:
Telamon Industrial Solutions provides Assembly, Kitting and Third Party Logistics (3PL) services in a culture of quality and efficiency that reduces our customer’s total cost of ownership using robust, unique design processes, creating a worry-free, cost effective purchasing experience.

Tuesday, December 17, 2013

Energy Solutions - IND Solar Farm Q&A

Vincent Liu, the head of Telamon’s solar division, answers some key questions regarding Telamon’s participation in the IND Solar Farm project at the Indianapolis International Airport.

·        What makes the IND Solar Farm the largest airport-based solar farm in the country?

The IND Solar Farm is a 12.5 megawatt DC solar photovoltaic system that encompasses 75 acres of land. At peak capacity, it has the capability to produce 16.5 megawatt hours of electric energy per year, which is enough to power more than 1,800 average American homes for one year. The solar farm consists of 44,128 panels, each capable of producing 280 watts at peak power production.

·         What will be done with the power produced?

The energy produced will be sold to Indianapolis Power & Light via a 15 year power purchase program.


·         Why was Telamon interested in the project initially?

Telamon was interested in the project because solar was a new market for us. We knew that winning the RFP would present us as a forward thinking leader in the solar industry since the IND Solar Farm is the largest airport-based solar farm in the country. The Indianapolis Airport Authority came up with the idea of putting a solar farm on their property. Telamon simply responded to the RFP.

·         What was it like to get funding for such a large project?

The project cost was $35-$40 million. Any utility-scale solar project developer knows that financing is always key to the success of project execution. Telamon has a strong balance sheet and good industry/banking relationships. Telamon’s core business has had an established, adequate financing mechanism for years and this solar project was of no concern.

·         What were some of the challenges Telamon faced?

Some of the challenges included: 

  1. Solar is not big in Indiana, which is mainly a coal country. The incentive program is not widely adopted.
  2. The original feed-in-tariff and tax burden makes the project not-bankable. It took a lot of effort to make legislative adjustment.
  3. Since it is the first major utility solar project in the state, a large amount of coordination among all stake holders was required.

·         What was the most fun aspect of working on the solar farm?

For Telamon, working on this project was very fun. We were able to garner partnerships that we can continue to use for future airport solar installations. We also built a brand around the IND Solar Farm with a distinct logo and both web and social media presence. This has never been done before for any solar farm in the world. 

·         How long did the project take to construct?

The project began construction mid-March & finished mid-October, so a total of 7 months.

·         Looking back, is there anything you would change about the way you handled the project? What was the most important lesson learned? 
Persistence and having faith. There are always many uncertainties which can kill a project of this size. The biggest lessons are:
  1. To build a strong partnership and not nickel and dime on every piece of the project.
  2. Make sure the financing partner is strong and dependable.

For more information and to view real time monitoring of the solar farm, please visit the IND Solar Farm website at www.indsolarfarm.com.

Friday, December 6, 2013

Business Process Solutions - Focusing on Faster Resolution Time by Liberating Your Staff

Holiday preparations are well underway. Nothing else seems to remind us about squeezing every moment out of a single day as a typical workday during the holiday season. Therefore, if you're looking for ideas on how to improve customer relationships to kick off the new year, then Telamon's Business Process Solutions division is here to help your business. We help our customers by managing their redundant document management processes, so our clients' staff can focus on improving customer resolution times.

There is no question that speed is considered a hallmark of good customer service. Customer response efficiency metrics often focus on measuring the speed to first response time. Keep in mind that your team could pick up a phone call within two rings or average an hour respond time via e-mail - however, if they are spending 2-3 correspondences with the customer to solve one issue, then you might not be deploying your staff the most efficiently.

Here is one example on how to enhance your document management workflow to empower your staff to solve cases as fast as possible during the holiday crunch. Consider using a business process management partner, such as Telamon, as a resource to process data entry tasks, indexing, post payments, etc. Our skilled staff will integrate with your existing business process methods. While we execute the workflow and handle the majority of e-mail support related to workflow issues, your staff is liberated and gets involved only when needed. The concept allows managers to focus on streamlining faster customer resolutions.