Friday, December 6, 2013

Business Process Solutions - Focusing on Faster Resolution Time by Liberating Your Staff

Holiday preparations are well underway. Nothing else seems to remind us about squeezing every moment out of a single day as a typical workday during the holiday season. Therefore, if you're looking for ideas on how to improve customer relationships to kick off the new year, then Telamon's Business Process Solutions division is here to help your business. We help our customers by managing their redundant document management processes, so our clients' staff can focus on improving customer resolution times.

There is no question that speed is considered a hallmark of good customer service. Customer response efficiency metrics often focus on measuring the speed to first response time. Keep in mind that your team could pick up a phone call within two rings or average an hour respond time via e-mail - however, if they are spending 2-3 correspondences with the customer to solve one issue, then you might not be deploying your staff the most efficiently.

Here is one example on how to enhance your document management workflow to empower your staff to solve cases as fast as possible during the holiday crunch. Consider using a business process management partner, such as Telamon, as a resource to process data entry tasks, indexing, post payments, etc. Our skilled staff will integrate with your existing business process methods. While we execute the workflow and handle the majority of e-mail support related to workflow issues, your staff is liberated and gets involved only when needed. The concept allows managers to focus on streamlining faster customer resolutions. 

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