Business Process Solutions - Resolutions for a New Year in BPO

As 2015 is just around the corner, I see it only fitting to put plans in place now to make sure your organization can bet suited for success in the coming year.  I have put together some areas that I think will benefit your bottom-line and your overall “health” of your organization.

1.  Definition of Insanity – Someone once said the definition of insanity is to do the same thing you have always been doing, but to expect different results.  Often times we hear the adage “it’s the way we have always done it”.  Quite frankly, that makes me cringe.  I believe in proven processes, but those processes must always be scrutinized for continuous improvement.  If we are not adept to change, then we are falling behind.  We know that there are many changes throughout the lifecycle of a process; we must update our processes as those changes occur.

2.  Follow the Profit – Simplify, simplify, simplify.  If there is one thing I have learned about executing business objectives, it is that is must be simply to execute or you begin your year just educating your team on what it is you are trying to achieve.  Maybe your organization sells widgets and gadgets, but in reality only widgets are profitable.  Simply your message and be the best widget maker in the market.  You will see your margins/bottom-line and customer satisfaction improves tremendously, not to mention your execution will run more smoothly.

3.  Get the right people on board – In Jim Collins book – Good to Great, he shares the concept that first you need to have the right people in your organization, have the wrong people leave, and then make sure the right people are in the right seats.  This is extremely critical for long-term success of your company.  It is not easy to manage others, but we also must have the foresight to see ahead and who can make a positive contribution to the company and who cannot.  Many times we allow mediocrity to set in and we do not manage expectations.  This is contagious to a company and when others see you are serious about performance, all of a sudden productivity rises.

4.  Outsource what is not your core competency - This can be a part of “following the profit”, but really takes it a step deeper in the sense of simplicity.  Maybe your widget is the core selling point for your company.  This widget outsells any other product or service you have and is what keeps customers coming back.  Dive deep into the processes that make this widget.  Are there areas for improvement within the procedures for production?  Service?  If there is a component within the production of this widget that is not client facing, not a core feature (filling out paperwork, stacking on pallets, etc.) then consider outsourcing this activity to maintain your competitiveness and prepare for growth. 

I hope you have enjoyed the few resolutions we discussed above.  Feel free to reach out to me, John Owen, VP of Sales, Telamon Business Process Solutions, for any additional ideas or comments.

Happy Holidays!

-John Owen
VP of Sales
Business Process Solutions - Telamon Corporation