An article that I
recently read online at Computer Weekly, "How
Technology is Changing BPO", made me realize that Telamon’s business process
solutions division has been at the forefront of our client service
offerings. We have always promoted
improving the process first by applying technology, with exceptions handled
through our BPO operations. Most clients
do not want to just swap employee counts, but are searching for long-term cost
reduction solutions that keep-up with the marketplace. This article speaks to the change most BPO’s
are making to stay one-step-ahead of the CIO’s they often interact with.
In one instance, the article states, "Recent research from Accenture revealed that high-performing BPO relationships – those that deliver business value – use technology as a source of
innovation and advantage, rather than just providing the infrastructure of delivery. It found that
40% of high performers consider technology provided by the service provider to be an important
component of the BPO relationship, compared with only 27% of typical performers. A total of 56% of
high performers believe it is important to gain access to technology in a BPO relationship, while
34% of typical performers agree."
To review the full article, click here.
-John Owen
VP of Sales
Business Process Solutions - Telamon Corporation
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