Wednesday, August 20, 2014

Business Process Solutions - Technology & the World of Business Process Outsourcing

An article that I recently read online at Computer Weekly, "How Technology is Changing BPO", made me realize that Telamon’s business process solutions division has been at the forefront of our client service offerings.  We have always promoted improving the process first by applying technology, with exceptions handled through our BPO operations.  Most clients do not want to just swap employee counts, but are searching for long-term cost reduction solutions that keep-up with the marketplace. This article speaks to the change most BPO’s are making to stay one-step-ahead of the CIO’s they often interact with.

In one instance, the article states, "Recent research from Accenture revealed that high-performing BPO relationships – those that deliver business value – use technology as a source of innovation and advantage, rather than just providing the infrastructure of delivery. It found that 40% of high performers consider technology provided by the service provider to be an important component of the BPO relationship, compared with only 27% of typical performers. A total of 56% of high performers believe it is important to gain access to technology in a BPO relationship, while 34% of typical performers agree."

To review the full article, click here.  

-John Owen
VP of Sales
Business Process Solutions - Telamon Corporation  

No comments:

Post a Comment